haydenellis.co

Work Experience

December 2021 - Present
Birmingham, AL
Randall Reilly

Randall Reilly

Product Manager

  • Spearhead the development of a comprehensive go-to-market AI/LLM call analysis product, overseeing its entire lifecycle from conceptualization to delivery, driving revenue from $0 to $20K per month within the first 8 months
  • Design and implement a return-on-investment product tailored for enhancing client retention, resulting in a significant increase in customer satisfaction and loyalty
  • Achieved a 500% increase in Monthly Active Users (MAUs) within a six-month period through strategic product enhancements and customer-focused initiatives
  • Conduct continuous interviews with internal and external stakeholders to gather insights and feedback, effectively translating these into actionable product enhancements that align with user needs
November 2020 - December 2021
Atlanta, GA
Capgemini

Capgemini

Technology Consultant

  • Leveraged reporting and dashboard tools such as JIRA and Splunk for KPI tracking and data-driven decision making
  • Utilized Robotic Process Automation tools to generate automated scripts for testing
  • Executed comprehensive QA processes for a telecom provider's self-install kit, including in-depth log querying, tracking of installation workflows, and product provisioning, ensuring seamless customer experience and operational efficiency
  • Analyzed customer metrics and market data to enable digital assurance and development teams to deliver user-friendly applications
  • Led five-person offshore group to streamline digital quality assurance

Education

Auburn
Auburn University
Bachelor's, Marketing
2014-2018
Auburn
Auburn University
Master of Business Administration
2018-2019

Consulting / Contract Work

Design ETL and reporting for digital marketing agency

06/2023 - Present

Design and develop dashboards for banking consultancy

11/2022